Privacy Policy
Australian Multicultural Community Services (AMCS) is committed to responsible privacy practices, including complying with the Privacy Act 1988 and all other applicable privacy legislation. Protecting our customers’ privacy is a top priority for us. We have established strict guidelines and processes to ensure that all personal information is managed in full compliance with the Privacy Act.
By providing your personal information, you agree to this Privacy Policy. If you provide information about any other person, then you must have authorisation from that person to do so.
What is personal information?
Personal information is information that could be used to identify you. For example, your name, address, telephone number, and email address.
The personal information we collect
We may collect and hold the following types of personal information, including:
- Name
- Email address
- Telephone number
Technical data such as IP address, browser type, and website usage information
We do not collect sensitive information (such as health, racial or ethnic origin, or criminal records).
How do we collect your personal information?
The types of personal information AMCS collects from you include, but are not limited to, name and email address directly from you when up complete forms on our website https://amcservices.org.au,
- Subscribe to communications,
- Contact us via email, phone, or online enquiry
- Automatically through website technologies such as cookies and analytics tools
We ensure that your personal data is used for necessary business purposes, and internal management personnel will only obtain necessary information. The personal data we collect will not exceed the information necessary to achieve the purpose of our services.
Why we collect personal information
We may use your personal data for the following purposes:
- Marketing updates to advise you of AMCS events, news, or industry updates.
- Providing and managing our services
- Improving our website, services, and user experience
How we share, transfer, and disclose your personal data
We will not share, provide, disclose, sell, rent, or trade your personal data to any irrelevant third party. However, we may use third-party platforms and services from reputable providers including Microsoft Dynamic 365 to manage our marketing communications and to send you marketing updates. These platforms are carefully selected to ensure they comply with privacy and data protection laws.
Data processing agreements are in place to ensure your data is protected.
How we protect your personal data
Your personal data security is very important to us. We take appropriate technical and organisational measures to protect your personal data from any internal or external unauthorised access, loss, misuse, arbitrary alteration, or damage. We have implemented the following measures:
- Encryption of data both in transit and at rest.
- Regular security audits and vulnerability assessments.
- Firewalls and intrusion detection systems to protect our network.
- Built-in tools to comply with the General Data Protection Regulation (GDPR). This includes features for data access and consent management
- Employee Training: We conduct regular training sessions for our staff to ensure awareness and compliance with data protection best practices.
How long we retain your personal data
We ensure that your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy. For example, personal data related to marketing activities is kept for as long as you are subscribed to our updates, after which it is deleted or anonymised. We regularly review and delete data that is deemed irrelevant or redundant.
Who we disclose personal information to
We will not disclose personal information to third parties except where:
- Disclosure is for the purposes set out in this Privacy Policy.
- You have authorised such disclosure.
- We are required to provide the information by law.
Data breach notification
In the event of a data breach that may affect your personal data, we will notify you and the relevant authorities as required by law, outlining the nature of the breach and the steps taken to mitigate any potential harm.
We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
User rights
You have the right to reasonable access to any information that AMCS holds about you. You also have the right to request the correction or deletion of your personal data and to object to certain processing activities.
All requests for access to personal information must be submitted in writing to the Privacy Officer or Marketing Manager. Proof of identity is required to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.
Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance user experience and collect information about your interactions. You can manage your cookie preferences through your browser settings.
Regular policy review
We regularly review and update our privacy policy to reflect changes in legislation, technology, or business practices. The current version of the policy will always be available on our website.
How to contact us
If you have any questions about this policy or wish to exercise your rights to control your personal data, please call us on 03 9689 9170 or email info@amcservices.org.au.
If you have a complaint or concerns in relation to the handling of personal information, please write to:
The Privacy Officer
Australian Multicultural Community Services
296 Nicholson Street, Seddon, VIC 3011
info@amcservices.org.au
